Identifying the opportunities to products, services and organisational capabilities is only the first part of the journey to effecting real change within the business. The successful implementation of change is where Instinctive BI can offer Project Delivery capability that will ensure that business requirements are understood and properly analysed, with solutions designed and implemented using proven methodologies and with business and operational readiness at the forefront to guarantee transitional states have minimal impact on the day to day running of customer services.