Our Clients
Calling ourselves “data heroes” is a pretty big claim; but don’t take our word for it. Take a gander at what our clients say.
What Our Clients Say
“We have worked with InstinctiveBI over the last 4 years on a variety of key change projects and I am always impressed with their proactivity, task ownership, technical capability, flexibility and desire to go the extra mile for the projects they are involved in.”
Head of Analytics, Natwest
“The IBI consultants deployed on our data programme have added a huge amount of value to the team.”
Head of Innovation Labs, Sainsburys Bank
“IBI have been absolutely outstanding in a very challenging change programme.”
Head of Data Change, Ulster Bank
Our Awards
Case Studies
Our clients are some of the largest companies in the world and they’re all happy with our work. Read about what we’ve done for them below:
How IBI helped a retail bank identify and remediate affected customers within a potential population of two million accounts
How IBI helped a retail bank identify and remediate affected customers within a potential population of two million accounts.
Outcomes we delivered:
- The client was awarded the highest possible score by both internal and external auditors.
- Fundamental shift in the way the immediate team and wider business area operates through IBI led roll out of agile methodologies.
- Analytical model and operating rhythm considered the new blueprint for future remediation projects.
How we did it:
- With intense regulatory pressure to meet deadlines, agile methodologies were introduced to expedite delivery, including daily stand ups, scrum boards and sprint planning.
- Git code repository built to foster tight version control, enable traceability of code changes and futureproof upcoming audits.
- A key role was played in guiding the client through a highly rigorous internal audit, demonstrating clear best practice standards and documentation across all components of design, development, testing and roll out.
How IBI helped a retail bank successfully migrate and integrate legacy data to a new standalone platform
How IBI helped a retail bank successfully migrate and integrate legacy data to a new standalone platform.
Outcomes we delivered:
- Successful integration of historic and new data, providing business users with an uninterrupted view across the breadth of products and relevant customer base on the new data platform.
- Greatly enhanced insight and data science capabilities across enterprise sales, marketing, customer engagement and risk management.
- True understanding of system scope, coverage and constraints imparted to business stakeholders that hadn’t previously been available.
How we did it:
- Our team led a series of workshops to identify initial problem statements, operational and insight requirements, catalogue key underlying data items and flesh out full delivery lifecycle planning.
- Business requirements translated into functional specifications and used to define target data structures within the data platform.
- The team provided critical input to the technical design, supporting data model design and transformation.
- IBI data visualisation specialists then developed a suite of business intelligence dashboards, provisioning consistent, robust and reliable insight driven from the new data platform.
How IBI helped a global recruitment firm overhaul their data architecture and make better, data driven decisions
How IBI helped a global recruitment firm overhaul their data architecture and make better, data driven decisions.
Outcomes we delivered:
- Delivery of industry best practice data warehouse establishing foundations for all future BI and analytical needs of the business.
- Significantly improved insight into business performance and timely decision making.
- Greatly increased efficiency through significant reduction in manual effort and delivery of self service reporting, empowering relevant users across the business to pinpoint root cause of anomalies in minutes as opposed to hours or even days under the previous model.
How we did it:
- Hosted a series of workshops to assess current state capabilities, understand direction of travel for the organisation and pinpoint key areas of exposure where current technology stack was not fit for purpose.
- Designs included detailed business requirements gathering, tool selection, structural data design, end state architecture and detailed specifications for core reporting suite.
- Build activities took place over a 6 month period with team fulfilling end to end technical delivery across all elements of data sourcing, modelling, development, implementation of both data warehouse and BI solution, and delivery of reports.
How IBI helped a national insurance company optimise and develop new customer retention strategies
How IBI helped a national insurance company optimise and develop new customer retention strategies.
Outcomes we delivered:
- Enabled the business to focus on strategic initiatives, through the elimination of BAU processes with the E2E automation of critical reporting suites.
- Hugely increased the accuracy of pilot initiative uplifts, by implementing an improved and statistically robust measurement framework.
- Helped frontline staff effectively leverage behavioural science principles to drive £1m+ yearly retention benefit, through the overhaul and implementation of data-driven and personalised toolkits.
- Reduced system downtime, through the transformation of source data from new telephony platform to integrate with existing reporting suite.
How we did it:
- Rebuilt foundational customer datasets from source, reducing dependencies on legacy processes whilst giving an improved, simpler and more accurate of view customer data.
- Constructed data processes to programmatically build robust and equal A/B test groups prior to pilot launch. In-test reporting was deployed to monitor on-going progress and the point at which statistical significance was reached.
- Measured the effectiveness of different behavioural science principles through the use of natural language processing and an on-going, holistic measurement of retention benefit to ensure continued success.
- Liaised closely with SMEs to ensure the data transformation was in line with project requirements and any outputs were compatible with the existing reporting platform.
Edinburgh Office:
21 Young Street,
Edinburgh, Midlothian,
EH2 4HU
hello@instinctivebi.com
